PRF Commercial Card PaymentNet

Logging In
  1. Open your Internet Browser.
  2. Enter the following in your address bar: http://www.paymentnet.jpmorgan.com
  3. Enter the following on the PaymentNet Login Screen: Organization ID: prfc001 User ID: <Enter User ID> Pass Phrase: < Pass Phrase>
  4. Click Go.
 Viewing Statements
  1. After logging in, select Transaction then Statement from the top menu on the home page.
  2. Your most recent statement will appear. If you have more than one account number, use the Account Number drop-down box to view other statements.
  3. To view historical statements, select a date from the Billing Date drop-down box.
Changing Pass Phrase
  1. On the right-hand side of the top menu, select "My Profile" (■).
  2. Enter in the new Pass Phrase once and then again to confirm it.
  3. Click Save.
  4. The new Pass Phrase will be effective upon the next login.
 Printing Statements
  1. Click on Submit Print Request
  2. Select statement option of "Standard" or "Standard (with Addendum Details)".
  3. Your statement will then appear on the download page under the report menu.
Note: To save the PDF file, click.To print the PDF file , click
 
Viewing Transactions
  1. From the top menu on the home page, select Transaction then Manage.
  2. You will first see the Transactions List, displaying all of your transactions.
Extra detail on transactions may be available;
if icons are displayed in the Trans ID column (such as ) click the icon to view line-item detail.		 Cardholder Support The Cardholder Support Team is available 24 hours a day for assistance at 1-800-270-7760. Possible inquiries include:
  • Reporting Lost/Stolen Cards
  • Balance Inquiry
  • Disputes Assistance
  • Fraud Inquiry
  • Declined Cards
Note: Cardholder Support will not be able to assist with PaymentNet-specific questions.
Reviewing Transactions
  1. Click on a transaction.
  2. Compare the transaction details (e.g., amounts) with your receipts.
  3. Review accounting code allocations (defaulted codes will appear) and make any changes, if necessary.
  4. Add any information to the Transaction Notes field, if needed.
  5. Click Save.
 Quick Links On the home page of PaymentNet, in the "Items Awaiting Your Action" box, there could be links listed that will take you directly to a task. Items Awaiting Your Action
7 Transactions for Review
25 Transactrions for Approval
7 Orders to be Reconciled
2 New files for Download
 
Disputing Transactions Before you dispute a transaction, you must first attempt to resolve the issue directly with the merchant!
  1. From the Transaction List, click on the transaction to dispute.
  2. Click Dispute.
  3. Confirm your E-mail Address and enter the Merchant State, if necessary.
  4. Choose the Dispute Reason from the drop-down box.
  5. Enter any additional information required.
  6. Click Submit.
Track the status of your dispute online on the Transaction List.
  = Dispute submitted
  = Dispute in Process
  = Dispute Resolved
Click the colored squares and follow steps to Undo or Resolve your dispute.		 PaymentNet Support Company specific program inquiries/information or for help with navigating within PaymentNet contact:

For Technology questions:
Mary-Claire Cartwright
765-588-1052
mccartwright@prf.org

or

For Card questions:
Suetta Stokes
765-588-3337
smstokes@prf.org